Podcast: How to collect debt during Coronavirus

Atradius Collections shares expert debt collecting advice for B2B businesses trading on credit in a tough business environment.

Ep 1: Why cash is king during Covid-19

Cash is king in the Covid-19 business environment. Mary Ibrahim, Head of Product & Policy Underwriting APAC interviews David Finn, our Collections Operations Manager on why collecting some money is better than no money at all and how you can do this while maintaining a relationship with your buyer.

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Ep 2: How to successfully negotiate with debtors during a pandemic

Choosing to negotiate like a bull right now is not going to work because your debtors are already hurt and angry about the situation they find themselves in with Covid-19. So what will?

Mary Ibrahim, Head of Product and Policy Underwriting APAC interviews David Finn, our Collections Operations Manager on the secrets to successfully negotating in this business environment, including how to deal with common late payment excuses and how to prepare for your negotation calls. Dave and his team have decades of experience. This episode gives your practical insights you can start using today.

Ep 3: Top 3 debt collecting strategies to use during Covid-19

Hear from David Finn and Peter Barbarian, two of our top debt collectors in Australia, they will share the top 3 debt collection strategies that they're having success with during Covid-19. The collection landscape has changed and it's important credit controllers and receivables staff can quickly decipher whether their debtor is genuinely going to pay or not.

This podcast shares how to work with your debtor when they are genuine, when to switch to bad cop if they're giving you the run around and the importance of understanding your customers industry so you can adapt your approach based on their circumstances because some industries have been hit harder than others during this pandemic.

Ep 4: How to collect international debt

Did you know there are some countries who negotiate face to face as opposed to over the phone? Or that you need to get a court judgement from your debtors country not your own?And what about negotiating in the debtors language? So many debts go unpaid simply because of a breakdown in communication.

Ivor Miric is our international collections expert for Asia and the Middle East. In this eye opening episode he and David Finn discuss the market differences and common mistakes they see people make when collecting debt overseas. They'll also discuss the soaring insolvency rate worldwide and why it's crucial to collect debt early and engage an international debt collection specialist, like Atradius Collections who have people on the ground in your debtors country who know the local language, rules and regulations so you have the best chance of recovering your money.

Ep 5: How do you know you're trading with an insolvent company and what can you do to protect yourself?

David Lloyd, Head of our Special Risk Management team for APAC, Africa and the Middle East talks about five key areas affecting businesses trading with other businesses during Covid-19:

1. How to tell if a company you're trading with is failing

2. Five actions to take if you think you're trading with an insolvent company

3. How to protect yourself from preferential claims

4. Differences between insolvency practices across APAC and Middle East regions

5. Zombie companies - what are they and are you trading with one

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Ep 6: Insolvency holiday debt collection options and draft legislation

We have a special guest Daniel Turk from TurksLegal who will be sharing his insights on insolvency holidays, new draft legislation and what options businesses have to collect debt while insolvency holidays are in play until the end of the year. If your business is in Australia, or you trade with Australian businesses you won't want to miss this!

Episodes coming soon

Suggest a podcast topic!

Our podcast was created to answer your burning questions around credit and trade so if there are any other topics you’d like us to feature on our podcast, please send your idea via the form below to our Head of Marketing for Oceania Gabby Weiss.

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