Amicable collections

1.1. General information

We maintain a professional collections process, focusing on the relationships between you and your debtors at all times. Our team of collections specialists carry out the collections process in-house, contacting debtors both verbally and in writing whilst adhering to state laws.

When there is a case of dispute, we aim to reach an amicable solution between you and the debtor. We do this by analysing all the contractual documents (e.g. signed contracts, orders, confirmations, invoices, delivery notes, as well as all standard terms that have been agreed to). All of our investigations are completed with the assistance and agreement of our legal team.

1.2. Local agents

If our in-house collections efforts do not lead to positive results, we will employ our agent network. They contact debtors in order to provide us with information regarding their financial situations and solvency. The agents we use will report on any meetings they have with the debtors and provide summaries of the debtors’ business operations. The agents are also able to collect money. If the agents negotiate payment plans or final statements with the debtors, they should ask us for approval.

1.3. Interest

We always charge interest to debtors. The interest rate is set by the government and multiplied by three in accordance with French laws on terms of payment.

1.4. Debt collections costs

We charge a fixed fee of EUR 40 per case in accordance with the European Union directives, and a penalty clause of 10% for collections costs. If you have a special contractual agreement, this can be taken into account as long as your debtor actually agreed to the terms.

From a cultural point of view, French debtors are not used to paying debt collections costs, and often collections costs are used as a matter of negotiation between debtors and collectors.

1.5. Prescription

In commercial matters, the prescriptive period is five years, which may be interrupted by the undertaking of legal proceedings.

1.6. Accepted and most common payment methods

The most common payment methods are cheque payments and bank transfers. We don’t offer direct debiting from debtors’ accounts.

1.7. Types of companies

“Entreprise individuelle”

  • Sole proprietorship with unlimited liability of the owner with their business and private funds


(“Entreprise Uniperson-nelle à

Responsabilité Limitée”)”

  • Sole proprietorship with no minimum capital
  • Liability is limited to the company’s capital


(“Société par Actions Simplifiées Unipersonnelle”)

  • Sole proprietorship with no minimum capital
  • Liability is limited to the company’s capital


(“Société à Responsabilité Limitée”)

  • A company with two to 100 partners
  • No minimum capital
  • Liability is limited to the company’s capital

SNC (“Société en Nom Collectif”)

  • A general partnership company with a minimum of two partners
  • No minimum capital
  • Unlimited liability of the partners

SA (“Société Anonyme”)

  • A public limited liability company with a minimum of seven partners
  • The minimum capital requirement is EUR 37,000
  • Liability is limited to the company’s capital

SAS (“Société par Actions Simplifiée”)

  • A simplified joint-stock company with no minimum capital
  • Liability is limited to the company’s capital

1.8. Sources of information

In France, we contract very experienced reporting agencie to assist us with the assessment of the financial situations of debtors. Depending on a debtor’s legal form, we can also find further information, such as details on any property owned by the debtor, to determine the best courses of action. We also have numerous tracing agents who employ investigators when necessary to locate debtors and their assets.

(End of chapter 1 - Amicable collections)

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