4. Sales activities

Customers

 Does your customer depend on too few customers, who could file for insolvency or experience difficulties because of COVID-19?

Pricing

 Has your customer offered their products at unusually low prices?  Has your customer adopted aggressive sales techniques (e.g. significant discounts, big rebates) that they did not use before?

Market development

 Has COVID-19 weakened your customer's market positioning?  Has your customer failed to adapt to market changes or to meet their customers' demands?

Competition

 Are there intense competitive pressures on your customer?  Have your customer's competitors delivered superior product quality or had better product ranges even during the coronavirus crisis?