Categorising disputes

3. Categorise the disputes

Once you find out that a dispute is proven, the next step is identifying its type. A dispute's type will help you determine how it might be resolved and who can help you resolve it.

Here are some common dispute types and their examples:

There may be more or different categories for your organisation. If it has not already been done, you should document all the dispute types you have seen so far. This will save you time significantly in future dispute management. In addition, the dispute types help suggest opportunities for improvement in your organisation's internal processes and products.

Up next: Provide resolutions to each type of disputes